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Safety, Quality and Customer Service

British Safety Council 2020 Merit

The British Safety Council’s International Safety Awards is the health and safety industry’s most prestigious award scheme. It recognises organisations that have demonstrated commitment to occupational health, safety and wellbeing, regardless of their size or the sector they operate in. Croudace is proud to have achieved a Merit in the 2021 awards.

NHBC and Home Builders Federation

Croudace Homes is the proud recipient of the prestigious 5 Star rating for customer satisfaction, presented by the Home Builders Federation (HBF). The key measure of this performance is the National New Homes Customer Satisfaction Survey, an independent poll carried out amongst new homes purchasers by the (HBF) and the National House Building Council (NHBC). In 2020 we maintained our position in the top echelon of the housebuilding activity for product quality and customer service. The latest independent surveys demonstrate that 96% would recommend us to their friends, and 94% are satisfied with the quality of the home we build for them.

Building

RoSPA Gold Award

The RoSPA Gold Award rewards companies for their high levels of safety performance, in addition to well-developed occupational health and safety management systems, an outstanding culture of risk control and low levels of error, harm and loss. Croudace was delighted to achieve a 2020 Gold Award for our developments Willowbrook Park in Didcot and Hermitage Park in Maidstone.

Brick Awards

The annual Brick Awards celebrate the best examples of clay brick in the built environment. Alongside evidence of sound architecture and craftsmanship, the winning housebuilder must demonstrate outstanding contribution to the industry, evidenced in a range of categories including: apprenticeships, training, quality assurance, sustainability and commitment to health and safety. Croudace Homes was awarded the Housebuilder Award in the Brick Awards 2019.

LABC Building Excellence Awards 2020

The LABC Building Excellence Awards are the largest business to business awards in the building control sector. The awards recognise quality in all types of building projects, and individual contributions and partnerships in the construction industry. In the 2020 awards, Phases 2A and 2B of Kings Weald, Croudace’s development in Burgess Hill, were Highly Commended in the Best High Volume New Housing Development category.

Staff

5% club

Croudace is an active member of the 5% Club, a cross-sector organisation with the primary objective of increasing opportunities for young people to acquire skills for their chosen career path. Membership requires a commitment to a minimum of 5% of the workforce to be school leavers, apprentices, undergraduates and graduates on formalised training schemes. During 2020 Croudace achieved this measure with over 8% of our workforce undertaking apprenticeships, undergraduate placements or participating in our graduate programme.

Job Crowd 2020 Graduates and Apprentices

The JobCrowd is the UK's leading apprentice and graduate job review site, based entirely on the feedback of early career candidates. The site helps graduates, undergraduates and apprentices to research roles and employers based on the experiences of their peers. Since participating in the review process Croudace has consistently been ranked in the Top 100 companies for graduates and apprentices to work for. In 2021, we secured the winning position as the Top Company for Apprentices to work for. In addition, we were placed 16th out of the top 50 companies for graduates, and we achieved first place for both graduates and apprentices in the Property and House Building Industry category.

Home Building Skills Partnership

Croudace is committed to the Home Building Skills Partnership. The Partnerships seeks to promote diversity and inclusion within the construction industry, in a bid to attract new recruits, promote continuing skills development and higher levels of training at the trade, technical and professional level.

NHBC Pride in the Job Awards

The Pride in the Job Quality Awards are the most highly regarded awards in the housebuilding industry. All site managers are automatically entered into the competition if they work on a site registered for NHBC warranty. In 2021, three of our site managers won a Pride in the Job Quality Award for excellence in construction management and build quality: Mark Blunden of Kings Weald in Burgess Hill, John O’Connor of Orchard Grove in East Malling and Zain Ahmed of Wykeham Vale in Wickham. Furthermore, Mark Blunden was also awarded the NHBC Seal of Excellence.