Croudace News

National New Homes Customer Satisfaction Survey 2018

The National New Homes Customer Satisfaction survey was launched in response to recommendations in the Barker Review of Housing in 2004, and is a census of the new home purchasers of UK house-builders.

Croudace Homes is delighted to have been awarded its sixth HBF 5 Star Home Builder Customer Satisfaction award in as many years. Over the past 12 months, more than 9 out of 10 of our customers as independently polled by the NHBC, would recommend their friends buy one of our homes.

Our current rating means Croudace is one of only 20 house builders nationally to achieve this top accolade for quality and customer service. This is an outstanding achievement, best encapsulated by the words of Stewart Baseley, Executive Chairman of the Home Builders Federation:

“To achieve such high levels of satisfaction at a time when there is such pressure on the industry to increase volumes, and in today’s very demanding market place, is a credit to everyone within your organisation and I send my sincere congratulations”.

Croudace is proud to hold this prestigious award again, particularly when the house building industry is under intense public scrutiny for its quality and service standards. The key to achieving the high level of customer satisfaction required is an attitude of mind instilled throughout the Company encompassing every aspect of the business.

Croudace’s commitment to quality, and the care and attention to detail it demands are appreciated by our customers; the status of holding a 5 Star Home Builder Customer Satisfaction Award is a useful guide to indicate the high standard they can expect from a Croudace home.

Help to Buy Scheme
National House Building Council Member
Home Builders Federation 5 Star Award Winner
Evening Standard 2016 Award Winner
Consumer Code for Homebuilders
British Safety Council Award Winner